C3

What products does C3 Card supply?
C3 Card’s product range is compliant and diverse. Currently, our product range includes:
- Generic Prepaid Cards
- Prepaid Payroll Cards
Do I have to sign an agreement or accept any terms and conditions when I apply for a C3 Prepaid Card?
Upon application, all applicants must read and accept the terms and conditions to a card program. These terms and conditions are set by the issuing bank.
Does my Prepaid Card have a secure PIN?
Of course. Usually the secure Personal Identification Number (PIN) is delivered five days after the card application. The Prepaid Card can be used at ATMs and point-of-sale (POS) locations worldwide. It is delivered separately from the card for security reasons.
Can I use my C3 Prepaid Card abroad?
C3 Pre-paid cards can be used for purchases of products, goods and services at any location that accepts MasterCard®. C3 Cards are accepted at over 25 million locations and over 900,000 ATM's worldwide. In addition, cardholder's can use their cards online wherever the MasterCard/Visa brand is accepted.
What happens when my C3 Prepaid Card expires?
C3 Pre-paid cards are valid for 24 months. Upon expiration, cardholders can select to automatically renew their accounts and a replacement card with all available balance will be on the new card.
What happens if my card expires and I still have funds in my card?
If the cardholder wishes to renew, a replacement card with all available balance will be on their new card.
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What happens if my card is lost or stolen?
The minute the card is misplaced or lost, Cardholders are urged to immediately contact a call centre and request a new card. The cardholder's card will then be cancelled and a replacement card will be sent to them subject to a replacement fee stated in the terms and conditions.
What if I lose my card? What about the money on my card?
Like any other bankcard (ATM, credit card, and debit card), the value of your card is always secured at the bank. The card balance will not change and can be transferred to the new card upon Registration and Activation.
Will I earn interest on the balance of my C3 Prepaid Card account?
No, cardholders will not earn any interest on the balance on their Pre-paid accounts
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Do I require a good credit rating in order to apply for a card?
No. The Pre-paid Card is not a credit card so no credit checks are undertaken. Applicants are required to undergo a Know Your Customer (KYC) check.
Do I have to open a bank account to have a C3 card?
No. There is no need for you to open a bank account to have a C3 card.
How can I check the balance on my card?
You can check your balance online or by calling the customer service center.
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Will my personal information be secured?
Yes. Each account has a log-in username and password to ensure all information is secure.
What is C3 Payroll card?
Payroll card is an instant issue, no name, un-embossed prepaid load card that is used to remit money.
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How can I check my balance on my C3 Payroll card?
You can check your balance by pressing "Balance Inquiry" on any ATM.
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